Ashgate Solutions is passionate about helping clients to grow their business, provide market leading customer service and operate at maximum efficiency. Ashgate Solutions makes a real difference to your business, by applying many years of Insurer and Motor Claims Sector experience and utilising a proven knowledge of customer services, leadership and management skills, systems, tools and methodologies to ensure your success.

Key Points

• A Market Leading Motor Claims Growth and Development Consultancy for Ambitious Businesses
• Able to work with you regarding the GDPR compliance – to help you understand the new legal framework and the main elements of GDPR. Also, to ensure your company are GDPR compliant.
• Assistance with National Accident Repair Group Audit process – able to assist and guide you through the National audit process
• Operational efficiency – Efficiency savings are made by appointing the best people, developing your people, selecting the best suppliers, streamlining your processes and increasing productivity.
• Systems support – Supporting you with setting up your Customer Services Systems, Call Centre Telephony, Management Information and Reporting functions.
• Market Sector experience – Excellence for your busy Customer Services Contact Centre with expertise from the Insurer, Accident Management, Accident Repair Services, Roadside Recovery, Fleet, Rental, Legal Services and Insurance Broker sectors.
• Claims expertise – Providing the expertise for a best in class First Notification of Loss (FNOL) service, including Own Damage Claims, Supply Chain, Network Management, Vehicle Repairs, Repair Management, Total Loss, Roadside Recovery, Third Party Intervention, Vehicle Hire, FCA Regulated Complaints, Engineering and Subrogation. Third Party Claims management includes Credit hire, Credit Repair, Legal services and Personal Injury claims.
• Working with you – Working in close partnership with you and your team to quickly understand what makes your business tick and identify ways to improve performance and achieve excellence. Dependent upon what is important to your business – supporting you by developing new services, introducing new initiatives, re-engineering your services to achieve optimum business efficiency, or leading change for you within the Business Unit to achieve project targets. Working your team in the workplace to ensure engagement with your business at every stage of the transformation. By supporting you with making any operational changes necessary, your business is taken to the next level and the barriers are removed which so often holds established businesses back from prospering.